Business Bites – Customers Aren’t Just For Christmas

You will receive a link to join the webinar the day before the event via email, please also check your junk folder for this.

Bookings will remain open until the event itself, but please note that if you book with less than 24 hours to go, your name won’t be on the “List of Attendees” and the event link will be sent out on the morning of the event itself.

As a Chamber Member, you will have exclusive access to the “List of Attendees”.

A new webinar series of bite size chunks of knowledge, information sessions to maximise your business.

During this bite-sized session, come and hear from Angela Hall from The Insight House.

As the year draws to a close and autumn is well and truly here, most marketers are turning their thoughts to what, for most of us, is the busiest time of year – Christmas!

Plans, campaigns and promotions will be put in place to maximise every ounce (or pound) of opportunity. But when the glitter fades and the decorations are put away ready for the next year, the focus should be on those lovely new customers who you worked hard to acquire over the festive season. January should be more about retention than sales!

The webinar takes you through a successful retention strategy, to:

• Reinforce your brand as their supplier of choice who understands what they need, want and expect
• Add value to their original purchase
• Deliver ROI – lifetime spend should not be underestimated
• Invite two-way communication to uncover insights into that customer
• Be relevant to what customers want, need and expect from your brand

It’s all about customer retention – small changes can make a huge difference. Insight with a plan

About Angela Hall and The Insight House

The Insight House is a Customer Relationship consultancy built on technique, not tools. They don’t deal in off-the-shelf products, preconceptions or rigid process.

They approach each of their clients’ projects in a bespoke fashion, driven solely by your goals and objectives.

Small means Senior – they run a tight team of highly-experienced people.

You get a dedicated, personal service from the most senior marketing analysts and strategic marketers, who are well-versed in translating complex data issues into actionable insights.

Additionally, they can draw on their extensive experience of working in senior roles at major companies.

They understand their clients’ priorities, needs and problems, and always provide grounded and practical solutions.

Zoom Security:

• Be aware of what is on display in the background if connecting to Zoom from your home.
• Be aware of anything gives away where you live.
• Be aware of having confidential documents on display within the camera shot.
• If you sign up to the event, you can’t stop people taking screen shots of the event and sharing it on social media.
• Never ‘write’/ ‘say’ anything in chat or a ‘room’ you wouldn’t say in an email.