Hearing Matters (Maidstone) Ltd

In: Health and Wellbeing

Contact: Samantha Fairchild

26 Kings Hill Ave, Kings Hill, Kings Hill, Kent. ME19 4AE

https://www.hearingmattersltd.co.uk

At Hearing Matters our passion is helping people improve their hearing.

Whether you need a quick scan hearing test, a thorough hearing assessment, servicing of your current hearing aids, tinnitus advice, or ear wax removal, we can tailor your appointment to suit your individual needs.

You can then choose to trial or buy hearing aids and accessories from a wide range of manufacturers.

Accompanied by a free aftercare package, a 2 or 5 year warranty, optional remote access support, and a free app to allow you to adjust the settings of the latest rechargeable hearing aids, the right pair of hearing aids could massively improve your quality of life.

We also offer a 30 day money back guarantee for complete peace of mind. Terms and conditions apply.

Are your hearing aids easy to use?

Yes, very easy to use and manage via a very useful app which helps.

What would you miss hearing if you forgot to wear them?

Mostly conversation in a crowded area but most particularly TV -- I grab for the remote to ensure I can have the subtitles on! The main TV does have a TV Bluetooth adaptor which broadcasts sound directly to the hearing aids. This is very useful and the app helps select the mix of TV amplification and background conversation.

In what situation do you most rely on your hearing aids?

TV and conversation in noisy areas with droning background noise

What made you originally decide to book an appointment for a hearing test in the first place?

Not hearing any conversation in a restaurant with friends and having to have the subtitles on during TV shows (which I still do unless I'm tuned into the TV adaptor)

If you have a problem with your hearing aids, is it easy to make an appointment for it to be dealt with?

Yes very easy.

Is there any other feedback you would like to add about your hearing aids or my hearing care service?

I'm amazed at how thorough you are with the service -- I've been to several audiologists prior to seeing you and they were not overly helpful especially at annual check-up time. It's a relief to know my ears are in good hands, so to speak.

Mr B. in Chislehirst

Are your hearing aids easy to use?

They are very easy to insert and use

Do you wear them every day?

Dawn to dusk!

What would you miss hearing if you forgot to wear them?

Many things!

In what situation do you most rely on your hearing aids?

I use to lip read but this is not possible in group situations and I rely then totally on my hearing aids. Also on the telephone they help enormously.

What made you originally decide to book an appointment for a hearing test in the first place?

My lack of hearing was becoming noticeable both to me and others.

If you have a problem with your hearing aids, is it easy to make an appointment for it to be dealt with?

It is very easy to contact Sam at Hearing Matters and the response is always great.

Is there any other feedback you would like to add about your hearing aids or my hearing care service?

I have dealt with a number of hearing consultants and Sam at Hearing Matters is by far the most professional and helpful.

Mrs L. in Kings Hill

Are your hearing aids easy to use?

Yes they are

Do you wear them every day?

Yes

What would you miss hearing if you forgot to wear them?

Harder to hear, also feel less confident without them

In what situation do you most rely on your hearing aids?

Listening to others especially when in a room with a lot of people all talking at the same time.

What made you originally decide to book an appointment for a hearing test in the first place?

I knew I needed to do something, put it off for a while as didn’t want to admit I was having a problem, but right from when I got the hearing aids fitted I went back to my car and I had to turn down the volume on the radio as it was too loud. I have never regretted getting my hearing aids and would be lost without them

If you have a problem with your hearing aids, is it easy to make an appointment for it to be dealt with?

Extremely easy, I have recently had an ongoing problem with my ears, had antibiotics and swab tests at the Doctors, but unfortunately my ears were blocked with wax which hid an infection which the nurse was unable to see. I was consequently given an appointment for the next day, where we discovered the infection was hidden because of the hard wax in my ears

Is there any other feedback you would like to add about your hearing aids or my hearing care service?

I have been incredibly lucky to have such a good relationship with Sam, was so happy that I went to her from the start of my journey with hearing aids, she has always been extremely supportive and helpful, I really couldn’t have had better treatment, feel very blessed to have her in my life.

Mrs C. in Gillingham

Thank you Samantha for good advice. The blue tooth TV transmitter is working well.

Mrs Gillian Kevan

I had been putting off having my hearing checked for years and when the opportunity of having a free test conducted in the trusted Mason Clinic in Maidstone Road, Chatham I took it up. I could not have imagined that by the end of the day I would be wearing a pair of personalised hearing aids which would change my life. After a few days of wearing a pair of aids lent to me I ordered my own. They new aids arrived within a few days and I swapped the demo aids for my own which gave the same benefit. Mine are connected to my mobile devices and even act as hands free headphones for telephone, music and even Zoom calls. The sales and after sales service, some even provided remotely, has been exemplary and I recommend anyone with suspect hearing to contact Samantha Fairchild at Hearing Matters (Maidstone) Ltd at either the Kings Hill or Maidstone offices sooner rather than later.

Mr David Stiff

Having had hearing aids fitted by Samantha Fairchild previously, I sought her out when she set up Hearing Matters (Maidstone). I have found that the skill of the audiologist is more important than the hearing aids themselves, no matter how advanced the hearing aids are. Sam listens, she has the skill to recommend the right equipment, and her aftercare is attentive.

Mr Richard Fox

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