Case Study: 2 Year Old Debt, Recovered Less Than 30 Days After Placement 

Partnering with Global Credit Recoveries to Challenge Previous Provider’s Efforts

Client Overview

FactSet is a leading provider of financial data and analytics to investment professionals worldwide. With a commitment to delivering accurate and timely information to their clients, FactSet requires efficient and effective debt recovery solutions to ensure their receivables are managed professionally.

The Challenge

In early September, FactSet approached Global Credit Recoveries (GCR) after experiencing disappointing results with their previous debt recovery supplier. Many accounts had been closed out without any successful recovery, leaving significant receivables unresolved. The previous provider had been unable to achieve results despite prolonged efforts, which created both financial and operational challenges for FactSet. FactSet needed a partner capable of delivering measurable results and recovering debts that others had deemed uncollectable.

GCR’s Approach

Upon engagement, GCR immediately took on a number of previously closed accounts, applying a strategic and methodical approach that uncovered recovery opportunities overlooked by the prior agency.

The portfolio in scope covers multiple domestic locations, adding complexity to the recovery process. GCR implemented tailored strategies for each account, combining timely communication, structured payment plans, and persistent follow-ups. Clear and consistent reporting allowed FactSet to track progress and stay informed throughout the recovery process.

Results Achieved

The impact was immediate:

• Recovery of Previously Closed Accounts: GCR successfully recovered 24% of cases that had been written off by the prior provider.
• Ongoing Success Rate: Since the initial engagement, GCR has achieved an overall success rate of 38%, with 54% of all cases still live and actively being collected by the GCR team.
• Financial Recovery: In the first three months of partnership, USD 471K in debt was placed with GCR, resulting in USD 164K recovered to date, alongside additional accounts actively on payment plans.
• Efficiency: Accounts are being closed in an average of 22 days, with over 41% of accounts successfully resolved within that timeframe.

Client Feedback

FactSet’s team has been highly impressed with the collaboration:

“The commitment and expertise demonstrated by the GCR team have been truly impressive. They’ve shown efficiency, effectiveness, and deep knowledge of the recovery process, successfully closing accounts we initially thought would be extremely challenging. I genuinely believe partnering with GCR was a wise decision for FactSet.”

Ongoing Partnership

The work with FactSet is ongoing, with GCR continuing to manage live accounts across the domestic multi-location portfolio. Both teams look forward to building on these results and strengthening the partnership in the months ahead.

Conclusion

GCR’s proactive approach has enabled FactSet to recover previously uncollectable debts, improve overall collection performance, and maintain positive client relationships. This case demonstrates GCR’s ability to deliver results where other providers have fallen short, reinforcing the value of a dedicated and experienced debt recovery partner.