General Manager Robert Richardson FIH and the team at the award winning The Grand, Folkestone are thrilled to announce that The Grand has won the Trip Advisor Certificate of Excellence for 2019, making this the 9th consecutive year they have received this prestigious award!
Mr. Richardson said “There is no greater seal of approval than our efforts being recognised by our guests; thank-you and congratulations to my entire team for providing another year of outstanding experiences and unforgettable moments!”
About the Trip Advisor Certificate of Excellence: Since 2011, the Certificate of Excellence honours hospitality businesses that deliver consistently great service across the world. This designation is presented to approximately 10% of total businesses on TripAdvisor that have consistently achieved great reviews over the past year. There is no application process for the Certificate of Excellence, and the achievement is earned over time.