Castle Water Helps Businesses Reduce Water Bills And Financial Impact Of Covid-19

15th April 2020
Tamzin Hall

Castle Water is urging businesses to get in touch with their water retailer to reduce the impact of Coronavirus on their finances. For many businesses in London and Southern England, their water retailer will be Castle Water. There are a number of steps that businesses can take to ensure their water bills are minimised.

For many businesses that are temporarily closed due to Covid-19, water retailers can reduce their water charges, and in some cases stop them completely, during this time. However, businesses need to make their water retailer aware that they are temporarily closed, or charges will still be due.

Castle Water’s CEO, John Reynolds OBE said “We want to make sure we aren’t charging any more than we need to. Ofwat has put in place very tight rules covering exemption from charging while temporarily closed, and many businesses may not realise they have to confirm to their water retailer that they are temporarily closed.”

If you are required to shut down to mitigate these unforeseen circumstances, make sure you get in touch with your water retailer as soon as the decision is made. Vacant premises won’t normally incur charges (unless you are in Scotland) when water is not being used. Up-to-date contact details and a forwarding address will also ensure Castle Water can get in touch with you when required. If you re-open, you should get back in touch to revive your account.

If you are a customer of Castle Water and have had to temporarily close, you should complete the ‘Temporary Closure’ form at

Further information is available at

Castle Water is also calling on their customers to get in touch on 01250 718700 or at if any the following applies:

  • Customers who have ‘assessed’ water charges – If your water bill is normally calculated based on the number of staff and business opening hours, these conditions may have reduced over the previous month and will continue to going forward, therefore, Castle Water can apply on your behalf to your water wholesaler, to reduce the assessment and ultimately reduce your bill.
  • Customers with a water meter – This calculation of charges is typically based on the premises’ average annual usage. Castle Water is prompting those customers that are closing, or significantly reducing activities, to submit two meter reads at – one month apart. Castle Water will re-bill using this one-month period to determine average consumption during the downturn. Make sure to get in touch as soon as you have submitted the second read to ensure a new bill can be produced and payments can be adjusted as soon as possible.
  • Customers paying on invoice – There are many benefits to paying business bills by Direct Debit however, even more so in the current climate and Castle Water recommend spreading payments over the next year as this could reduce upcoming outgoings and keep your business in the black. To set up a Direct Debit, customers should go

It is advised to get in touch with all of your utility providers, as it may be that they are also able to apply some of the above adjustments to help you navigate the coming months.
Castle Water stresses that there are no known reasons to believe that there will be problems related to the supply or quality of water however, if you are concerned about a risk of interruptions to your water supply, Castle Water are expertly placed to provide a standby contract for the delivery of bottled or tankered water – for current and non-existing customers. If you are interested in discussing this with one of their specialist advisors, please email Castle Water at

You will also find advice and guidance on managing your water consumption at

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