Southern Water has today announced it will sell its non-household retail business to Business Stream when the competitive market opens in April 2017.
The water industry in England is currently preparing for the introduction of retail competition which will enable all non-household customers including businesses such as factories and shops, churches, charities, and public sector organisations, to switch retailers. Southern Water will continue to serve non-household customers until April 2017 when Business Stream will take over these accounts.
This decision will enable Southern Water to focus on additional service improvements for its household customers, which represent 95% of its retail business, and will also continue to look after the pipes and infrastructure for all its customers across Kent, Sussex, Hampshire and the Isle of Wight.
No compulsory redundancies are being made as a result of this decision and a small number of employees will transfer to Business Stream to provide continuity of service and maintain existing relationships with customers from a local base.
Matthew Wright, CEO of Southern Water said: “From April 2017 non-household customers in England will be able to choose their water retailer. After looking carefully at the options available to us we have decided to sell our non-household retail business to Business Stream, a specialist retailer which has been at the forefront of the competitive market in Scotland for eight years.
Business Stream’s track record of delivering savings and value-added services to customers gave us confidence that transferring our non-household customers to their care would be the best solution. It also means Business Stream will become the third biggest company in the UK non-household market, delivering the scale necessary to compete successfully in the expanded market.”
Jo Dow, Chief Executive of Business Stream, added: “Since competition was introduced to Scotland in 2008, we have saved businesses and public sector organisations more than £133 million and helped them conserve over 24 billion litres of water. We are looking forward to offering Southern Water’s customers the service levels, innovations and competitive rates that our other customers have benefited from over many years. In the vast majority of cases, non-household customers will not need to take any action unless we contact them directly to do so”.
Further info https://www.southernwater.co.uk/